Free diagnostic tools
Find out what’s wrong, in a minute.
Enter your domain once, then run the checks below. Each one opens a trusted checking tool in a new tab with your domain filled in. Found the problem? We’ll fix it for you.
Pick a check
Email, DNS and SSL in one place.
These are the same tools we use when we diagnose a problem. They’re free, and nothing you enter here is saved.
Email delivery
Emails going to spam, bouncing or not arriving? Check the records that prove your email is genuine.
DNS propagation
Just changed your DNS, or your site or email has stopped working? See what servers around the world are returning for your domain.
SSL and “Not secure”
Browser warning visitors that your site isn’t secure? Check your certificate, its expiry date and the chain, then look for insecure content.
Checks open on MXToolbox, WhatsMyDNS, Qualys SSL Labs and WhyNoPadlock. They’re independent services and aren’t run by Domohelp.
Found the problem? We’ll fix it.
We sort out DNS, email, SSL and hosting problems remotely, with the price agreed before we start and a reply within 24 hours.
FAQ
Questions before you start.
Everything you need to know about how we work.
What services does Domohelp offer?
Email client setup, SSL certificate installation, DNS configuration, website migration, email migration, and hourly technical support and custom requests. We also offer three monthly Care Plans (Essential, Professional and Premium) and all-in-one WordPress hosting.
How does remote support work, and is it safe?
For email client setup, we may use AnyDesk to configure your email on your device. You’re always asked for permission first, you choose full access or view-only, and you can end the session at any time.
For every other service we don’t access your computer. We work through our ticketing system and on the accounts involved, such as your domain provider, email provider or hosting. If we need access to one of these, we’ll explain exactly what and why before we start, and the details are only used for that job.
What are your support hours?
Every day, 9am–7pm UK time. Care Plan members can send requests at any time, and every request gets a reply within 24 hours.
What Care Plans do you offer?
Essential Care (£30/month, cancel anytime) includes 10 support requests a month. Professional Care (£40/month on a 12-month commitment, or £36/month if you join by 28 February 2027) includes 15 requests a month and 10% off one-time services. When the 12 months are up it renews automatically, and you then have 5 days to request a cancellation by raising a ticket or emailing support@domohelp.com. Premium Care (£130/month, cancel anytime) has no monthly request cap under fair use and 15% off one-time services.
Can I cancel and get a refund?
Yes, for one-time services. Within the first 24 hours of payment you get a flat 60% refund. After that, we assess the work completed and refund accordingly. If your issue turns out to be unfixable, for example because of a restriction at a third-party host or registrar, you get a full refund however much work was done.
Technical support and custom requests are billed by the hour, so you’re only charged for the hours actually worked.
How do I get in touch or cancel a service?
Email support@domohelp.com or use our contact form. Cancellations are handled by email only. Include your order or ticket reference if you have it, and we’ll reply within 24 hours.
Got a problem right now?
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