Contact
Tell us what’s going on.
Describe the problem in plain English and we’ll pick it up. Every message gets a reply within 24 hours, and we always confirm the price before any work starts.
Email support
support@domohelp.com
Your message becomes a support ticket, so nothing gets lost and you’re updated as we go.
Support hours
Every day, 9am–7pm
Care Plan members can send requests 24/7. We reply to every request within 24 hours.
Know the price first
No surprises
Most jobs have a fixed price. For anything else, we review it and quote before we start.
Send us a message
Tell us about the problem.
Fill in the form and your message goes straight into our support system. We’ll reply by email within 24 hours.
- Every message becomes a support ticket, so nothing gets lost
- A reply within 24 hours, every day
- We confirm the price before any work starts
Help us help you faster
What to include in your message.
The more we know at the start, the quicker we can find the cause.
- Your website address or domain name
- What’s happening, and when it started
- Any error messages or screenshots
- Who hosts your website and email, if you know
- Anything you’ve already tried
- The service you need, if you already know it
Please don’t send passwords by email. Once we’ve looked at your request, we’ll tell you exactly what access we need and how to share it safely.
How we work
Remote, and you stay in control.
Remote sessions
When we need to work on your computer, we use AnyDesk. You sign a consent form first, choose full access or view-only, and the session is recorded as proof of the work.
Company details
Got a problem right now?
Tell us what's happening and we'll pick it up.