Our Services

What we resolve.

Every service is designed to remove a specific type of technical frustration. Click any service to see exactly what's included.

01 Services

What we resolve

Every service is designed to remove a specific type of technical frustration. Click any service to see exactly what's included.

DNS Configuration

Records & Propagation

Ensure your domain's DNS is configured correctly for reliable website access, email delivery, and third-party services.

Ensure your domain's DNS is configured correctly for reliable website access, email delivery, and third-party services. Whether you're setting up a new domain or fixing existing DNS issues, we'll configure everything needed and verify it's working correctly.

What's Included

  • MX Record Configuration (Email Routing)
  • SPF Record Configuration (Email Authentication)
  • DKIM Record Setup (Email Security)
  • DMARC Policy Configuration
  • A Record Configuration
  • AAAA Record Configuration (IPv6)
  • CNAME Record Configuration
  • TXT Record Configuration
  • PTR (Reverse DNS) Configuration (where supported by your hosting provider or server)
  • SRV Record Configuration
  • Domain Verification Records (Google, Microsoft 365, Zoho, etc.)
  • Nameserver Changes
  • DNS Troubleshooting & Repair
  • DNS Propagation Verification
  • Up to 30 Minutes of Technical Support
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DNS Configuration

Email Client Setup

Connect & Configure

We'll remotely configure your email account on Outlook, Gmail, Apple Mail, Thunderbird, or another client.

Need help setting up your email account on Outlook, Gmail, Apple Mail, Thunderbird, or another email application? We'll remotely configure your email account and ensure you can send and receive emails correctly.

What's Included

  • Remote Assistance
  • Email Account Configuration
  • IMAP or POP3 Setup
  • SMTP Configuration
  • Send & Receive Testing
  • Authentication Verification
  • Support for Outlook, Apple Mail, Gmail, Thunderbird, and Other Email Clients
  • Up to 3 Devices Per Session
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Email Client Setup

SSL Certificate Installation

Security & Trust

We'll install the certificate, configure HTTPS, and verify your website is secure and working correctly.

Secure your website with a professionally installed SSL certificate. We'll install the certificate, configure HTTPS, and verify your website is secure and working correctly.

What's Included

  • SSL Certificate Installation
  • HTTPS Configuration
  • HTTP to HTTPS Redirect Configuration (where applicable)
  • SSL Verification
  • SSL Troubleshooting
  • Mixed Content Checks
  • Basic Security Testing
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SSL Certificate Installation

Website Migration

Move & Deploy

We'll safely migrate your website to a new hosting provider with minimal downtime.

Moving your website to a new hosting provider? We'll safely migrate your website with minimal downtime while ensuring everything functions correctly after the move.

What's Included

  • Website Files Migration
  • Database Migration
  • Website Configuration Updates
  • DNS Guidance
  • Post-Migration Testing
  • Basic Website Functionality Checks
  • Minimal Downtime During Migration
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Website Migration

Email Migration

Transfer & Preserve

Safely migrate your email accounts while preserving your existing emails, folders, and mailbox structure.

Safely migrate your email accounts between hosting providers or email platforms while preserving your existing emails, folders, and mailbox structure wherever possible.

What's Included

  • First Mailbox Included (£59)
  • Additional Mailboxes (£15 Each)
  • Mailbox Migration
  • Email Data Transfer
  • Folder Structure Preservation
  • Send & Receive Verification
  • Migration Guidance
  • Post-Migration Testing
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Email Migration

Technical Support & Custom Requests

General IT Support

Professional remote technical support for hosting, websites, email systems, and a wide range of IT-related issues.

Need help with something not listed? We provide professional remote technical support for hosting, websites, email systems, and a wide range of IT-related issues. If it's within our expertise, we'll investigate the issue and work to resolve it as efficiently as possible.

Examples of What We Can Help With

  • WordPress Errors
  • Website Errors
  • Email Delivery Issues
  • Website Performance Issues
  • Configuration Problems
  • FTP & SFTP Assistance
  • PHP Version Changes
  • Database Imports & Exports
  • General Technical Support
  • Custom Technical Requests
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Technical Support

Not sure which service you need?

Tell us what's going wrong and we'll diagnose the issue and point you in the right direction — no technical knowledge required.

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FAQ

Frequently Asked Questions

Everything you need to know before getting started.

DNS Configuration, Email Client Setup, SSL Certificate Installation, Website Migration, Email Migration, hourly Technical Support & Custom Requests, and three Care Plan subscriptions (Essential, Professional, and Premium Care).

Remote support at Domohelp works differently depending on the service you need.

For Email Client Setup, we may use AnyDesk when direct assistance is required to configure your custom email account on the email application or device of your choice, or to help diagnose and troubleshoot an existing email configuration issue.

Before an AnyDesk session begins, you will always be asked for your permission. You can choose the level of access you are comfortable with, including Full Access or View-Only access, depending on what is required. You remain in control of the session and can end the connection at any time.

For all other Domohelp services, we do not use AnyDesk to access your computer. Support is handled through our email ticketing system, where we diagnose the issue, provide guidance where necessary, and carry out the required technical work on your behalf.

Where access to a third-party service or account is required to complete the work, such as your domain provider, email provider, hosting platform, or website administration interface, we may ask you to provide the appropriate login credentials or access permissions. These details are used only to carry out the requested technical work.

We will clearly explain what access is required and why before proceeding. Our aim is to resolve the issue efficiently while keeping you informed and in control throughout the process.

9:00 a.m.–7:00 p.m. UK time, business days. We aim to respond as soon as reasonably possible within those hours; Premium Care gets top priority.

Essential Care
£30/month

For small businesses needing occasional technical help. Cancel anytime, billed monthly.

  • 10 support requests a month
  • Fixes & changes to your existing DNS, email & SSL setup
  • Standard support queue
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Professional CareMost Popular
£36/month £40

12-month commitment · £432/year total · Billed monthly at £36/month.

  • 15 support requests a month
  • 10% off any one-time service, all year, for as long as you're subscribed
  • Priority support queue
  • Price locked at £36/month for your full 12-month term
  • 12-month commitment, billed monthly — see our Cancellation Policy
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Premium Care
£130/month

Domohelp as your ongoing technical team. Cancel anytime, billed monthly.

  • Fair-use ongoing support, no monthly request cap
  • 15% off any one-time service, for as long as you're subscribed
  • VIP priority — ahead of Professional Care
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How Care Plan requests work
  • Support requests cover fixes and changes to something already set up.
  • New setups — a domain that's never had DNS configured, a mailbox never connected, or a fresh SSL install — are billed as one-time services at your member discount: 10% for Professional Care, 15% for Premium Care.
  • Website Migration, Email Migration and Technical Support & Custom Requests remain separate one-time services for all plans, and your member discount applies to them too.

Yes, for one-time services: within the first 24 hours of payment you get a flat 60% refund; after that, we assess the work completed and refund accordingly. If your issue turns out to be unfixable — for example due to a third-party host or registrar restriction — you get a full refund regardless of how much work was done. Technical Support & Custom Requests is billed hourly, so you're only ever charged for hours actually worked.

By email only, to support@domohelp.com — we can't process cancellations by phone or live chat. Include your order or ticket reference if you have it, and we'll get back to you within our support hours.